Policies


ORDERS:

All orders are produced just for you. Since everything listed on this site is made to order, please note that full orders have lead times as listed below. All sales are final.  Once payment is received, orders cannot be cancelled, refunded or returned.

STANDARD WALLPAPER:

All standard wallpaper is pre-pasted with water activated adhesive. FSC Certified. Eco-friendly. 10-30% post consumer waste. PVC, VOC and vinyl free. Class A fire rated. Removable if installed without the use of additional paste. Pre-trimmed. Suitable for residential and low traffic commercial use. Printed in the US.

Standard wallpaper samples (8"x8") are stocked and will ship out within 3-5 business days of placing your order. If any samples in your order are backordered, you will receive a notification. 2'x2' Large Samples are not typically stocked and have a lead time of 3-4 weeks. Full wallpaper orders have a 3-4 week lead time for production.

Standard wallpaper is sold by the double roll, in sets of 2 cut single rolls. Three roll lengths are available- 10', 12' and 15'. Should you need custom lengths longer than 15', we can accommodate your needs up to 30' in length. Please email lindsay@lindsaycowles.com to inquire about custom roll lengths.

GRASSCLOTH:

Sisal grasscloth is hand loomed by skilled artisans on non-mechanized looms. VOC free. Paper backed. Colored with water-based vegetable dyes. ASTM-E84 Class A fire rated. Suitable for residential and commercial applications. Printed in the US.

Untrimmed. 8 yard minimum. Sold by the full yard on continuous bolts up to 48 yards in length.

Standard lead time is 4-6 weeks. Rush production (2 week production lead time) available by emailing lindsay@lindsaycowles.com.

ALTA NON-WOVEN WALLCOVERINGS:

Non-woven vellum paper. Lightly textured surface, similar to watercolor paper. Matte finish. ASTM-E84 Class A fire rated. Suitable for residential and low traffic commercial use. Made from sustainable and renewable resources. Complies with REACH requirements. Printed in the US.

Untrimmed. Sold by the full yard. 8 yard minimum. Packaged in a continuous bolt up to 48 yards in length.

Standard lead time 4-6 weeks. Rush production (2 week production lead time) available. Please email lindsay@lindsaycowles.com to inquire about rush production.

TYPE II WALLCOVERINGS:

For high traffic commercial areas that need to be scrubbed or high moisture environments please inquire about Type II by emailing lindsay@lindsaycowles.com. All patterns available in Type II.  Lead time is 3-4 weeks depending on the size of the job.

Our type II is PVC free. 31% post consumer waste (the highest in the industry). Woven fabric backing for durability and ease of installation. Contributes to LEED credits (2-6 LEED credits based on the project). Low VOCs. 14oz. Class A fire rated. Printed in the US. Matte finish.

Pre-trimmed. Available in cut panels 48"x10', 48"x12' or 48"x15'.

FABRIC:

Fabrics are available Belgian Linen, Belgian Linen Cotton, Cotton Sateen, Cotton Duck, Sailcloth and Velvet. These ground fabrics have different color base fibers, so printed colors may vary due to base fibers. Make sure to order a sample or strike off in the ground that you wish to purchase.

Lead time for yardage and large samples of 4-6 weeks for production. Standard samples that are not stocked have a lead time of 3-6 weeks and require large sample.  Printed in the US.

3 yard minimum per pattern and per ground.  Please choose 3 yard minimum and then additional yard to add to the quantity.  1-2 yards orders will not be accepted.

ORIGINAL PAINTINGS:

Original paintings listed on the site are stocked and will ship out within 10 business days of placing your order. Please visit our other website for all paintings. www.lindsaycowles.com

PILLOW COVERS:

Pillow covers have a lead time of 4-7 weeks. They can be custom made just for you in different patterns or color ways.

They are sold without pillow inserts. We suggest ordering inserts that are 2" larger than the size pillow cover that you order.

Extra long lumbar pillows are sold with inserts.

RUGS:

All of our rugs are hand made in India.  100 knots per square inch.  Hand knotted.  Available in Wool/Silk, Silk, 100% Wool.

Due to the handmade nature of our products, please note that we allow +/- 5% color variation and  +/- 3% size after washing.

For custom colors and custom patterns, strike offs will ship 4 weeks after orders are placed.  50% non-refundable deposit due to launch a custom strike off.  Once strike offs are approved, they must be signed on the back and returned to our office.  Lead time is 10-12 weeks once strike off is approved and balance payment is received.  

Rugs larger than 10' wide need a palate to ship.  Additional shipping charges will apply to rugs larger than 10' wide.  If you would like a quote, please email us lindsay@lindsaycowles.com.


DYE LOTS:

Dye lots of our wallcoverings and textiles may vary slightly due to the fluctuations in the digital printing process, as well as the natural fibers of our grounds. Please make sure that you place your full order plus overage so that you have enough material for your project in the same dye lot.

Due to varying printing systems, ink and substrates, wallpapers and fabrics in the same pattern and color way are not always an exact match in color and scale.

CUSTOM ORDERS:

Custom repeats and colors are available for wallpapers, fabrics and pillows. Custom orders are subject to custom up charges. Strike off (sample) fees apply. For more information, please email lindsay@lindsaycowles.com.

SHIPPING:

All orders are shipped ground. If you would like to expedite your shipment or ship internationally, please email lindsay@lindsaycowles.com for a quote. We are happy to accommodate your shipping needs.

WALLPAPER INSTALLATION:

To receive installation instructions for any of our papers, please email lindsay@lindsaycowles.com.

RETURNS:

No returns accepted on made to order products, which includes wallpaper, fabric, pillow covers, rugs, giclees, originals. Samples of wallpapers, fabrics and prints available to order to test colors and materials in your space before placing your full order.  Once payment is received, orders cannot be cancelled, returned or refunded.

Commissioned originals, custom giclees, and all custom orders are final sale.

If there is an issue with your order, please email lindsay@lindsaycowles.com within 10 days of receiving your order.

Shipped orders must be inspected by the purchaser prior to cutting and installing. Cut and/or installed materials cannot be exchanged.

TRADE ACCOUNTS:

Trade accounts are available to interior designers. In order to set up your trade account, please fill out the trade application here.

Due to the high volume of sample requests, please note that the first 5 samples are free with your welcome packet. After that, samples can be purchased by emailing lindsay@lindsaycowles.com.

If you are a designer and are located in the below territories, please contact the showroom in your area to inquire about wallcoverings and textiles.

Dallas- Laura Lee Clark
Chicago- Bradley (Merchandise Mart)
Atlanta - Bradley (ADAC)
New York City- Bradley (NYDC)
Minneapolis- Tapis Decor

WHOLESALE INQUIRIES:

Pillow covers are available to wholesale. Please email lindsay@lindsaycowles.com to inquire. With your inquiry, please provide information about your store, your store website and resale certificate.  Please fill out the trade application here.

INTERNATIONAL:

All pricing is listed in US dollars. Duties and taxes to be paid by purchaser upon entry into their country.  Lindsay Cowles LLC is not responsible for duties or taxes.